We build the systems the diagnosis points to: websites and online stores, management platforms, integrations between the systems a company already uses, and software that does work people are doing by hand today, such as reading and validating documents, chasing invoices, triaging requests, pricing and reporting.
Where it makes sense, these systems are built with AI. A central orchestrator reads what comes in, decides what it is, and hands it to the agent that handles that case. The person stays in the loop for exceptions and approvals, and the system logs every decision so it can be audited.
When the site is part of the commercial process, connected to stock, payments and CRM
Between ERP, CRM, ecommerce, invoicing and the other systems that do not talk to each other today
When the operation is running on spreadsheets
Data extraction and checks against your own rules
Reconciliation and chasing
From email, forms or a portal
With competitor and cost monitoring
Dashboards that read the source data instead of being assembled by hand
Agents and AI systems that read documents, answer and route requests, and run repetitive processes, with people approving the exceptions and every decision logged. On the AI systems page we explain how we build them and where they are already running.
We build on the platforms the company already uses, or on the ones that best fit the problem, AI included. The system can run in the client’s own environment, in our cloud, or on a server inside the company.
The choice is made in the diagnosis, based on security, cost and who maintains it afterwards.
Scope and timing are defined in the diagnosis, for each system, based on how many sources it reads and how many rules it has to respect. After go-live there is a monthly fee for maintenance and changes, charged on hours used, because a system that nobody maintains stops being used within a year.
The people who will use it take part in the build. Teams that have worked the same way for twenty years need time to change how they work, so change management is part of the project from the start.
